Cotton2226
Mayor
-Okay... AT&T gave me a phone that didn't work properly. I go to the store where it was purchased and they advised me to call this 800 number. They couldn't help me. I, the customer, has to do all the "leg work!" Okay, moving right along here... called customer service and got this lady with a Spanish accent that I could understand most of the time and she gave me the "third degree" that it was the network causing the problem, not my phone. I told her, "ma'am, all I know is the phone doesn't work properly!" After listening to all this "rig-ga-mo-roe," she finally agreed to replace the phone. Got the phone on Christmas Eve in the mail. Today (being December 26th), LISTEN TO THIS...AT&T sends me a text and I quote, "This is a reminder that we have not recived your defective phone device. Please return & track return at www.tracking.smartlabel.com -Thank you." Guess I was suppose to Christmas Day and mail it. When my contract runs out, will NEVER use AT&T again. PLEASE SHARE THIS.. friends, neighbors, etc.
